About Us
Case Study for SunGard Public Sector
The Organisation
Sungard Public Sector is a market leading developer and supplier of communications and IT systems across the Public Safety and Criminal Justice sectors. Through various product and service offerings, Public Sector have developed an in-depth understanding of the special operational and communication needs of the emergency services.
Sungard Public Sector’s capabilities include systems integration, application development and maintenance, deployment and support, network planning and support, mobile data, command and control systems, dynamic call handling and outsourced managed services.
The Recruitment Challenge
Over recent years the HR team at Sungard Public Sector had strived to improve their recruitment process. Although it met all the requirements of the business it was heavily administrative which took resource away from other crucial HR projects.
Sungard Public Sector needed a way to manage the recruitment process effectively, provide management information efficiently and manage the performance of suppliers objectively. The decision was taken to engage an independent recruitment outsourcer with a strong track record; Sungard Public Sector chose Omni.
Omni’s Approach
Omni worked with Sungard Public Sector to develop a detailed implementation plan that would seamlessly transfer the recruitment process to Omni with minimal impact on Managers and current suppliers. Omni’s focus was to cut costs but more importantly cut down on administration and improve the quality of service.
The Solution
With a dedicated account management and resource team Omni have provided a complete recruitment solution to Sungard Public Sector. Our recruitment system helps manage the full recruitment lifecycle from initial request through to final offer. All stakeholders in the recruitment process can monitor information relevant to them and see a snapshot of live information 24/7.
Speed of response and time to have a direct impact on Sungard Public Sector’s business and as such Omni agreed to operate within strict SLA’s and KPI’s. Detailed Management Information reporting ensures Sungard Public Sector knows how we are performing against those SLA’s and KPI’s.
Existing agency relationship Sungard Public Sector had in place had been good. Omni ensured they were bought into the process and continue to deliver high standards of service. Agencies continue to be a crucial part of the overall recruitment solution and Omni ensure we get the best from suppliers by catering for their needs too.
A company branded career microsite, hosted and managed by Omni, and online advertising has ensured a higher volume of direct recruits into the business, reducing agency dependency and cutting costs.
Client Quote
"Omni have maintained the excellent relationships we had with all our suppliers and have enabled us to double our direct hires, resulting in considerable cost savings. Their Account Management team have been very professional and responsive to our needs."
Martin Hewitt, Resource Manager, Sungard Public Sector
