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The Home Office - Project RPO partnership

The Challenge

Faced with legislative change that created a significant recruitment backlog, the Home Office required a dedicated team to manage candidate journeys from application through onboarding and vetting.

The Solution

Omni implemented a Project Recruitment Process Outsourcing (RPO) solution tailored to the Home Office’s needs, deploying a Candidate Engagement Team (CET) of up to eight FTE within 5 weeks, including full CTC clearance. The primary focus of the team was to ensure effective communication with candidates to maintain engagement and commitment throughout the recruitment process, whilst at the same managing administrative activity across Home Office platforms. The project was time-critical, requiring swift implementation to meet pressing operational deadlines.

The Results

  • Efficiency: By managing candidate documentation, chasing outstanding forms, and inputting data into the Home Office’s systems, the CET helped reduce time to hire.
  • High Offer Acceptance: The number of candidates accepting provisional offers within the first 24 hours was substantially improved thanks to proactive reminders and process support.
  • Candidate Experience: The CET achieved a successful onboarding experience, with 85% of candidates reporting a positive experience of the service.
"Thank you for the help and support during one of the most challenging periods of recruitment the Home Office has experienced in recent times. Thanks to your responsiveness and agility, the Home Office Resourcing Centre was able to quickly establish a brand-new Candidate Engagement Team (CET), which greatly improved our candidate experience and operational outcomes. Your team’s proactive suggestions and commitment to excellence ensured recruitment activity could be completed effectively, even under time-critical, politically sensitive circumstances." Ben Broglia, Contract and Procurement Advisor, Home Office Resourcing Centre
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