Right First Time
As a leading RPO provider and strategic partner, we’re entirely driven by service, not sales. We firmly believe in getting things ‘right first time’ and quality assure all our services to the highest standards to ensure every one of our stakeholders is completely satisfied with our performance.
Our processes and procedures are governed in line with ISO 9001 for quality management; OHSAS 18001 for health & safety management; and ISO 14001 for environmental management and are subject to regular internal and external review and auditing.
Service delivery at Omni is underpinned by a framework of Key Performance Indicators (KPIs), which support our overall performance measurement and monitoring process and drives continuous improvements to achieve our vision of being recognised as the most innovative and strategic resourcing partner.
We keep abreast of all new service/product innovations, changes to best practice, competitor activity, sector-specific trends and pending legislation/regulation, sharing this data with our clients, and incorporating it into a continual improvement plan which we have in place across every one of our client accounts.
Omni maintains a library of daily, weekly, monthly and periodic data including competitor analysis, market sector reports, salary surveys, employment legislation updates, labour market reports, etc. from numerous sources as well as through our affiliations to industry associations such as REC and CIPD.