Improving Visibility, Control, and Cost Management for ISS

How Omni improved recruitment operations across 13 business units for ISS

Problem: Visibility, Control, and Cost Management

ISS faced significant challenges in its recruitment operations across 13 business units. An over-reliance on recruitment agencies led to escalating costs and inconsistent hiring practices.

Omni implemented an end-to-end RPO solution, bespoke to ISS, designed to improve the recruitment operations across all 13 of ISS’s business units:

  • Omni implemented a propriety Applicant Tracking System to enhance visibility and control.
  • Launched an innovative recruitment marketing strategy to build sustainable talent pools.
  • Streamlined the Preferred Supplier List from 120 agencies to 30, ensuring full UK coverage while reducing dependency on external agencies.
  • Established an Online Careers Hub to support ISS’s Armed Forces Programme, helping ex-forces personnel transition into civilian roles.

Results Achieved for ISS

Direct Hire & Supplier Management

Achieved a direct hire ratio of 92%, reduced reliance on agencies to 8%, consolidated the agency list from 120 to 30.

Efficient Hiring & Cost Savings

Reduced time-to-hire to an average of 25 days and reduced resourcing costs by over £600,000 annually.

Improved Oversight

Enhanced visibility through a real-time reporting dashboard, providing actionable insights into recruitment performance.

How Did our End-to-End RPO Solution Help?

ISS took advantage of our End-to-End RPO Solution. This is a full-service model that helps alleviate the burdens associated with attracting, screening, and onboarding candidates, fostering a streamlined, tech-enabled, and inclusive recruitment service. From day one we embedded ourselves in ISS’s values and culture, working as an extension of their team covering the full recruitment process from engagement and sourcing to offer management and onboarding.

Other Recruitment Solutions

On-Demand RPO

Flexibility is key. Our On-Demand RPO solution adapts to your changing business landscape, to scale recruitment efforts up or down depending on your needs. Whether you need further expertise to ramp up attraction across challenging skill sets or just additional capacity to prevent delays in the recruitment process, we can move quickly to provide the support you need.

On-Demand RPO

Project RPO

Are you looking to tackle high-volume, short-term, or specialised recruitment projects with ease? Omni’s Project RPO services offer the expertise and scalability you need to attract and select quality candidates.

Project RPO

Managed Service Provider (MSP)

Omni’s MSP solution is a service for a contingent workforce that manages agency supply and candidate engagement from one single source. Our MSP solutions streamline your contingent workforce management addressing cost pressures, time constraints, and compliance challenges.

Managed Service Provider (MSP)

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