London Gatwick

Reducing time-to-hire and filling in-demand construction roles for London Gatwick.

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Overview

London Gatwick, one of the UK’s busiest transport hubs, faced significant challenges in recruiting top talent for critical construction roles. Lengthy time-to-hire, low candidate engagement, and difficulties in filling specialist positions were impacting the organisation’s ability to meet its construction project workforce demands. The partnership between London Gatwick and Omni resulted in a dramatic transformation in its construction talent acquisition strategy, reducing hiring timelines, improving candidate quality and experience and increasing fulfilment rates for in-demand roles.

Results

Time-to-hire reduced

Reduced time-to-hire by 68%

Improved offer rates

56% of interviewed candidates received job offers

Candidate engagement

88% of submitted CVs leading to interviews

Challenges

London Gatwick faced a number of challenges that were largely due to its location and need to hire niche, in-demand talent. This resulted in an excessively long time-to-hire, especially in Commercial, Planning, and Design roles where they had difficulty in attracting and securing candidates. London Gatwick’s advertising and marketing recruitment campaigns were struggling, limiting application volume. Even with this low application volume there was still low candidate engagement, with fewer than half of submitted CVs leading to interviews.

Our Solution

Omni and London Gatwick worked closely to implement a more agile and results-driven RPO recruitment model. Key initiatives included:

  • Streamlined Recruitment Processes: Enhancing efficiency in sourcing, screening, and selection to accelerate time-to-hire.
  • Data-Driven Decision Making:  Leveraging recruitment analytics to identify bottlenecks and improve conversion rates.
  • Enhanced Advertising & Marketing: Transitioning recruitment content creation and posting responsibilities from London Gatwick to Omni, ensuring targeted, high-impact job advertising, helping us generate 3x more applications and up to 7x more for some roles.
  • Optimising Candidate Experience: Improving engagement strategies to increase interview and offer acceptance rates.
  • Implementing Recruitment Marketing Campaigns: Targeted campaigns across various online channels including social media, Google and relevant Professional Bodies, saw a threefold increase in fulfilment of in-demand Commercial, Construction and Design roles.

The partnership has transformed construction recruitment, reducing hiring time frames, improving candidate engagement, and filling specialist roles more effectively, whilst leveraging London Gatwick’s employer brand and employer value proposition demonstrating how a strategic RPO approach can drive measurable improvements in talent acquisition, ensuring organisations have the right people in place to succeed.

London Gatwick Airport
"Our partnership with Omni is vital in enabling London Gatwick to upscale our construction team and deliver the airport's critical capital investment plan. Omni is extremely agile and work hand in glove with our processes, quickly adopting and adapting to changes. Through 2024 as a collaborative team, we made radical improvements to ways of working and bringing innovative ideas to fruition, which has resulted in a notable increase in the quality of candidates, significant reduction in the time to hire and achieving huge gains in hiring manager satisfaction."
Kelly Robinson, Talent Acquisition Manager at London Gatwick
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