The Untrained Decision: Why Hiring Manager Capability is the Most Overlooked Investment in your Talent Strategy

Hiring managers make the final call on almost every hire an organisation makes, yet most have never been trained to do it.

Every hiring process ends in the same room

Sourcing, screening, employer brand, shortlisting, months of investment, funnelled down to one hour with a hiring manager who has, in most cases, never been trained to make the call. Fewer than four in ten receive any formal interview training before they start interviewing.

This report sets out why that gap has been left to grow, why the training most organisations already run fails to close it, and what the organisations getting this right are doing instead.

What you’ll take away

  • The real cost of getting it wrong – Why a single failed hire can cost £132,000 and where the hidden damage actually lands.
  • Why the usual training doesn’t stick – The shape most hiring manager training takes, and why a one-off session was never going to hold.
  • Four real case studies – Leeds Trinity, Trowers & Hamlins, USS and West Midland Trains, and what changed for each.
  • What good actually looks like – A practical shift, from a course delivered once, to capability built into how you hire.

Download the Report Now

  • 1
    £132k

    Estimated cost of a single failed mid-level hire

  • 2
    4 in 10

    Hiring managers receive any formal interview training

  • 3
    50%

    Of new hires don't make it past eighteen months

  • 4
    1/3

    Productivity a poor performer can cost them

Written for the people who own this decision

A briefing for HR directors and talent leaders responsible for hiring manager capability and interview quality. Grounded in what we’ve seen work across higher education, legal, financial services and transport.

Download the full report here.

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